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The Balmoral Bush Nursing Centre encourages clients to provide both positive and negative feedback on the services provided to ensure that clients receive the best and most appropriate service possible.
Clients have the right to complain without affecting access to services. All complaints will be dealt with confidentially, in accordance with Centre policy. All complaints are logged in a complaints register with prompt resolution our aim.
When the complaint is more complex, a complaints form will be completed. The complaint will be acknowledged in writing with the aim for resolution within 21 days.
The Centre’s aim is to resolve complaints appropriately and make warranted improvements to procedures, service delivery and policy where indicated.
Complaints and compliments can be conveyed to the Centre by approaching a staff or Board member, by writing to the Centre Manager, by using the suggestion box at the entrance of the Centre or by logging feedback through this website.
Complaints, compliments and suggestions are encouraged as they are an important way to ensure that the Bush Nursing Centre continues to provide quality services.