Acute Hospital

Port Fairy Hospital is an integral part of Moyne Health Services. We aim to provide patients with the highest quality care within a warm and friendly environment.

Accreditation:

Moyne Health Services has been fully accredited by the Australian Council on Healthcare Standards (ACHS). The Hospital undergoes regular surveys by highly qualified independent peers to assess the Hospital’s quality of services.

Admission to Hospital:

Our admissions staff are located at the main reception area. They are waiting to receive you on arrival at the Hospital and will advise you on any queries you may have regarding admission procedures and expectations.

Choice of Status:

The Port Fairy Hospital is committed to providing the highest level of care for all patients. Patients have the right to elect to be treated as a public or private patient. Election to be treated as a private patient provides you with the right to nominate the medical practitioner who will provide your medical care.

Admission as a Private Patient

You can elect to be admitted as a private patient if you:

On discharge, the Hospital will arrange at your request and, on your behalf, to claim the cost of your hospital accommodation from your health insurance fund. It would be appreciated if you could bring details of your insurance coverage with you to Hospital..

Admission as a Public Patient

For public patients, hospital and medical costs are covered by Medicare. This is with the exception of telephone accounts, newspapers and some equipment hire charges.

Admission as a Compensable Patient

If you are, or may be, entitled to compensation or other benefits in respect of the injury, illness or disease for which you are receiving Hospital care and medical treatment, all fees and charges may be met by your compensation.

Admission as a Veterans’ Affairs Patient

Veterans’ Affairs patients are those for whom the Department of Veterans’ Affairs have agreed to accept responsibility for Hospital charges for the condition for which you are being admitted.

Medicare Ineligible Patients

Moyne Health Services is a public health care facility. All patients who use this facility must be eligible for Medicare benefits. Any patients who are not eligible for Medicare benefits will need to pay the Finance department for the cost of all their medical care and services.

A Medicare ineligible person is any visitor to Australia who does not hold a valid Medicare card, or is not included under one of the classifications below:

If you are an overseas visitor from a country which Australia does not have a Reciprocal Health Care Agreement with, you will be treated as a Medicare Ineligible Patient and will be required to pay costs for all medical treatments received including outpatient visits as well as inpatient care.

As a Medicare Ineligible patient, it is your responsibility to ensure that you have adequate and appropriate health insurance cover or adequate money to cover the cost of your health care. You will be responsible for submitting claims to your own health/travel insurance provider for payment.

If you are a Medicare Ineligible patient you will be asked to show:

Emergency, Outpatients and Standard Ward rates for Medicare Ineligible patients

Emergency Attendance (< 4hours) - $480 per visit

Emergency Admission (> 4 hours) - $1,000 per visit

Day Only (Bed rate) - $1,000 per day

Overnight (Bed rate) - $1,400 per day

Outpatient clinic (per visit) - $285 per visit

What happens if I don't pay my account of agree to a suitable payment arrangement:

If you do not pay, your account will be handled by a debt collection agency.

Moyne Health Services may also advise the relevant Commonwealth authorities.

 

Visiting Hours:

Visiting hours are daily between 2.00 pm – 8.00 pm and are designed to ensure maximum flexibility and convenience for you, your family and friends.

Visiting outside of these hours may be possible with the permission of the nurse in charge. For your privacy and well-being, visitors are requested to seek the approval of the Nurse-in-Charge before entering the ward.

Compliments and Complaints:

At Port Fairy Hospital we are committed to serving your health care needs in the most caring and effective way possible. If you have a compliment or complaint regarding your care, or our service, we would like to hear about it Your feedback is invaluable in helping us to continually improve the quality of health care provided.

We would welcome any compliments so that your appreciation can be conveyed to our staff and the Board of Management.

Discharge:

Discharge time is 10:30am to allow sufficient time for rooms to be organised for new patients. Planning your discharge will take place during your stay in hospital. You are encouraged to discuss your needs with the nursing staff.

Most patients will be given a 'Checklist for going home' envelope on admission to assist you in gathering informationyou may require for a safe and effective discharge home.

This also helps you to know when to arrange for someone to collect you.

As part of our discharge planning, our staff will pre-arrange assistance such as Meals on wheels, District Nursing and Home Help if these are required. They will also assist in making follow up appointments with your doctor and ensure pharmacy prescriptions for medications are available.

Transport Home:

Transport home is the responsibility of the patient or family. Please ensure arrangements have been made prior to your discharge. Reception can arrange a taxi for you, at your request.