Recognising Exceptional & Committed PDH Staff

General
Monday, April 03, 2017
Cancer support nurse Brooke Kelly is a perfect example of the caring and helpful staff who work for Portland District Health.

Mrs Brooke Kelly is the latest of 23 PDH staff members, along with one volunteer, to be recognised by the community for excellent service.

The praise for Brooke Kelly has come from several clients who have been impressed with her very friendly and welcoming; nature, always smiling and approachable” attitude, providing patient with timely information, making regular phone contact and generally being a great help.

Ms Kelly has now joined other staff members in a formal recognition display at the main entrance of PDH and on the health service website at http://www.swarh2.com.au/pdh/content/pdh-recognition-award-recipients.

Mrs Kelly said she felt honoured by the recognition and she hoped that other dedicated staff members could receive such support from the community.

It was very unexpected but nice to know people really appreciate the cancer support services we provide, she said.

Nominated staff members also receive a formal letter of thanks from CEO Chris Giles.

PDH is encouraging more nominations from the community for employees or volunteers who make a difference to the experience of patients and clients of the health service.

Human Resources Coordinator Rebecca Skaer said PDH appreciated the community taking the time to recognise staff.

We have a lot of great feedback from patients and clients about the excellent service Brooke and other staff members provide to the community, Ms Skaer said.

It is a nice was to formally recognise the exceptional effort and commitment staff members make.

The staff recognition process recognises person-centred care, assistance to others including patients, visitors and staff, team work, behaviours that demonstrate Portland District Health values, or implementing system-wide improvements.

To recognise staff or volunteers there is a link on the PDH website, completing a recognition card available at PDH, or it can be as informal as a call or even a hand written letter to the human resources department.


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